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30/10/2014 19:30:58
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KM as a cross-disciplinary domain

The Knowledge Management perspectives

Multidiscipline domain

Knowledge management draws insights, theories and practices from a wide range of disciplines and technologies:

·   Cognitive science: insights from how we learn and use know-how are used in tools and techniques for gathering and transferring knowledge;

·   Information and Communication Technology:  including expert systems, artificial intelligence and knowledge base management systems , object-oriented information modelling, computer-supported collaborative work (groupware), hypermedia systems, content management, decision support systems, simulation, intelligent planning, e-learning,  electronic publishing technology, help-desk technology, and the Semantic Web;

·   Library and education science;

·   Management and Organisational science: The science of managing organisations increasingly deals with the need to manage knowledge — often explicitly;

·   Economics: defining the characteristics of the knowledge economy.

Knowledge management themes

Knowledge management includes many different themes including  identifying and mapping intellectual assets within the organization, generating new knowledge for competitive advantage, sharing best practices, benchmarking, building experience databases,  making corporate information accessible at point of need and technology that enables all of the above — including groupware and intranets.  

 

Related management strategies

Knowledge management is frequently connected with several well-known management strategies, practices, and business issues, including:

·         Strategic planning

·         Continuous improvement

·         Organisational responsiveness and adaptability

  • Risk management
  • Benchmarking

A significant element of the business community also views knowledge management as a natural extension of Business Process Management.


KM Implementations

Where companies have actually applied knowledge management — and a growing number are doing so — implementations may range from massive efforts to change corporate culture to IT systems for accessing, controlling, and delivering information to employees and business partners. 

We could classify KM implementations into two broad approaches:

·   the social-centred approach, that mainly treats KM as a social communication process;

·   the technology-centred approach, that focuses on knowledge artefacts, their creation, storage and reuse in IT systems.

The distinction is evident not only in KM implementations in companies, but also in supporting methodologies and tools.

Less frequent is the attempt to introduce a KM process and to integrate it with business processes and support information systems.

 

 




   
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